Shipping & Return Info
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UK Orders
Standard Royal Mail 2nd Class Postage and packaging is free for UK orders. Royal Mail is used for all shipments. Royal Mail aims to deliver 2nd class mail within 2-3 working days, including Saturdays.
Please make sure to provide the correct address when placing your order; incorrect details may result in the item being returned by Royal Mail.
International Orders
Orders sent overseas are shipped via Royal Mail International Tracked. The shipping cost depends on the size and weight of the item, with postage starting at £11.50 for overseas orders. If the postage is lower than expected, I will refund the difference. Please be aware that if you are ordering from abroad, you are responsible for any additional taxes or customs fees that may apply when your order arrives.
Dispatch Times
I aim to dispatch all orders as quickly as possible. All physical products are generally dispatched within 3-5 working days of receiving payment. Occasionally, there may be a slight delay; if this happens, I will contact you via email and provide an updated dispatch date. Please note that overseas deliveries can take longer.
International shipping usually takes between 7-28 working days, with an average of 14 working days. The exact delivery time depends on the destination country. (Working days are Monday to Friday, excluding public holidays.) In some cases, delivery may take longer due to the postal services and customs procedures in the destination country. Royal Mail does not consider overseas orders to be lost until 28 working days have passed.
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Returns & Replacements
If there is any reason you need to return/exchange a product then you can do so within 14 days of receiving it, unused and in it's original packaging and I will refund the original purchase price. If you receive a product that is damaged in transit, please contact me by email alicebakerart@gmail.com with photo evidence prior to returning, I will be happy to replace the product or issue a refund.
Please note that the postage cost is not refunded.